Date Last Revised: August 15, 2019
At PointServ, our most important asset is our relationship with you. We will not,
without your permission, sell, publish or share information you entrust to us that identifies you or any person.
This Privacy & Security Policy explains how we protect personal information provided through our website www.pointserv.com (the “Site”) and how we use that information in connection with our service offered through the Site (the “Service”).
However, despite statements in this Policy to the contrary, agreements with our financial institution clients may further restrict our ability to use or share your personal information, or may require increased information security protections reasonably designed to protect your personal information.
“Personal information” for purposes of this Policy means information that identifies you, such as your name, address, phone number, fax number or email address.
What information do we collect?
What We Do With Your Information
- Personal information such as your name, shipping/billing address, e-mail, phone, and credit card number when you interact with us for sales, service, support, registration, and payment.
- Your username and password to allow access to our products and services.
- Customer data or customer company data which you store and use with us.
- Information about your system as it interacts with us such as your IP address and browser information.
- User feedback and other interactions at our sites.
Security of your Information
- We use your information to operate our business and to help us improve your experience with our products.
- We will tell you about the products and services that are available to you.
- You have choices about how we use information that identifies you.
- We will provide you with open and clear explanations about how we use your information.
- We may publish or share combined information from many users, but only in a way that would not allow you or any person to be identified.
- We will train our employees about how to keep information safe and secure.
- We use accepted best methods to protect your information. We review our security procedures carefully.
- We comply with applicable laws and security standards.
- Your sensitive information, such as credit card information, is sent securely.
- Our staff is trained and required to safeguard your information.
- We transmit, store, protect and access all cardholder information in compliance with the Payment Card Industry's Data Security Standards.
To use our services you are required to register. During the registration process we may ask for your name, address and phone number, and e-mail address. We use this information to communicate important or critical product information to you. We may also use this information to send you special offers. We may obtain additional information about you, such as address change information, from commercially available sources, in order to keep our records current.
Customer Service and Technical Support.
During the Customer Service and Technical Support Process, we may request certain personal information including your name, address, phone numbers and e-mail address. We may use this information to resolve your issue and to follow up with you about your experience. If you contact us from within a product or service, we may also collect information to help us understand what page you are viewing. We may ask you to send us some information about your computer configuration.
Data Retention and Access.
We will retain the information necessary to serve you and to maintain your account for as long as your account is active. If information you have provided to us changes you may correct or update it either through the service or through our customer support services. When you close your account, we may continue to communicate with you about important business updates that may affect you, and to let you know about products and services that may interest you. You may opt out of any marketing messages. We may also continue to use some of your information for business purposes to improve our offerings or in some cases to develop new ones. We will retain and use your information as required by applicable regulations and with PointServ’s records and information management policies to comply with our legal obligations, resolve disputes and enforce our agreements. Requests for information deletion should be sent to firstname.lastname@example.org.
Phishing and Fraud.
At PointServ, safeguarding your personal information is a top priority. Part of our commitment is making you aware of popular identity theft and fraud scams and providing you with information to protect yourself. Although sometimes difficult to identify, you may receive hoax e-mails, such as phishing scams, that look authentic and appear to have been sent by a company or government agency you recognize. These e-mails ask you to provide or confirm your sensitive personal information by clicking on links. To entice you, they often claim an urgent or threatening condition concerning your account, or offer you a prize or reward. You should not reply or click on any links in the e-mail or provide any personal information without verifying that the e-mail is legitimate through another channel. PointServ does not solicit sensitive customer information via e-mail. If you receive an e-mail message that appears to come from us that requests such information, please forward it immediately to: email@example.com. We will make an effort to respond quickly to help lessen potential damage.
PointServ may use tools to recognize your visit and track your interactions with our technologies. Sometimes this tracking is necessary in order for us to provide you the service you requested, for example, to know if you are using a secure session or if you have the right to access certain data. Other times, we combine this information with that of other users to improve your and other customers' experience. Cookies and clear (not visible) graphics on Web sites, and mobile phone identifiers, are some examples of tools that give us this information. You have control over some of the information we collect and how we use it. Information on changing your browser settings to opt out of cookies and other tracking technologies can be found in your browser help files. Our advertising may employ cookies to recognize that you use PointServ services so we can present you with a relevant ad. If you click on an ad, we will recognize that and measure which ads are more effective.
When we log activity on our web site, we may collect information such as the date and time, your IP address, browser type and version, and pages you view. Web logs also record the site which you came from and any links you click on to leave our sites. We do not track URLs that you type into your browser, nor do we track you across the Internet once you leave our sites. We use your Web site activity to assist you by reducing your need to re-enter your data and to help us resolve technical support issues. We may also use this information to offer you a personalized Web experience, including offers to help you and to tailor our offerings to you. We may use device-printing technology on your connected computer or mobile device to recognize the device to detect and prevent fraudulent activity.
We never share personally identifiable information we collect using tracking technologies with any other organization for its own use.
Your Information and Other Companies
PointServ’s Use of Other Companies.
Sometimes PointServ may ask outside firms, or third parties, to help us provide services, such as designing a Web site, sending e-mails, registering a prospective domain name, or analyzing data. Our contracts with these third parties outline the appropriate use and handling of your information and prohibit them from using any of your personal information for purposes unrelated to the product or service they're providing. We require vendors to maintain the confidentiality of the information we provide to them. We may use these sources to supplement the information you give us. For example, we may validate your address using other sources. We use this data to help us maintain accuracy and provide you with better service.
Response to subpoenas and other legal requests.
PointServ may disclose, access, or report personal information when we believe, in good faith, we're required to do so by law or to protect our legal rights. We may also do this in connection with an investigation into a suspected violation involving a Terms of Service, fraud, intellectual property infringement, or other activity that may be illegal or expose us to legal liability. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities or to comply with a court order, subpoena, search warrant, or law enforcement request.
Reporting to Credit Bureaus.
We may report and share information about your account to credit bureaus, consumer reporting agencies and card associations. Late payments, missed payments, or other defaults on your account may be reflected in your credit report and consumer report. We may also share information with other companies, lawyers, credit bureaus, agents, government agencies and card associations in connection with issues related to fraud, credit or debt collection.
Telephone and Internet Service Providers.
If you use technologies, such as the Internet or mobile phone, to interact with PointServ or our offerings, there may be third parties, like Internet Service Providers and mobile carriers, that have some access to the information you send through those technologies. PointServ has no control over the privacy practices of these third party organizations.
Jointly Offered Products and Services.
We work with other companies or developers to offer you products and services. Sometimes PointServ may let you know about the service or another company may let you know about a PointServ service. It will be clear who is referring the service and who is providing the service. If you choose to accept these services, we may exchange customer usage information. This exchange of data is necessary to maintain business operations and to provide the ongoing service. By requesting or accepting these products or services, you are permitting us to provide your personal and usage information to the other company.
Sharing Non-Identifiable Aggregate Information.
PointServ also may share non-identifiable, non-personal aggregate information about our users with third parties, such as advertisers or partners, for marketing and promotional purposes. For example, we may share demographic information that describes the percentage of our customers who use mobile services or who use a particular operating system.
Links to Other Sites.
Our Web sites may provide links to third-party sites, such as those of our business partners and online advertisers. These could include other services, promotions or sweepstakes offered by business partners. Because PointServ does not control the information policies or practices of these third parties, you should review their privacy policies to learn more about how they collect and use personal information.
Sale of Our Business.
If we sell, merge or transfer any part of our business, part of the sale may include your personal information. If so, you will be asked if you'd like to stop receiving promotional information following any change of control.
We do not knowingly collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who, are at least 18 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.pointserv.com